Our Policies | Flagsource Southeast in Woodstock, Georgia

Flagsource Southeast Refund Policy

New merchandise may be returned for refund up to 30 days from the original receipt date. (No refunds on heavily used merchandise; exchange/store credit only.) All returns must include the original sales receipt. Flagsource Southeast does not refund any shipping charges and all returns must be shipped to Flagsource Southeast at the customer's expense. To qualify for a refund, merchandise must arrive in new condition with the original label/tickets still intact.

Flagsource Southeast does not issue refunds on special order merchandise.
By law, Flagsource Southeast reserves the right to take up to 30 days from the date of cancellation of the receipt and inspection of merchandise to post refunds to purchasing credit card.
A 15% restocking fee may apply for certain items like flagpoles and other bulky products.

Flagsource Southeast Privacy Policy

This privacy statement discloses the privacy practices for this site, Flagsource-southeast.myshopify.com, and Flagsourcesoutheast.com. If you have questions or concerns regarding this statement, you should contact Flagsource Southeast, Inc. at Flagsourcese@bellsouth.net or call (770-977-3331).

We will never give any information about you to others without your express permission. Our site uses forms in which you give us contact information, like your name, address, and email address, so you can place orders, request information and support, and make product suggestions. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our website, new flag services, and special offers we think you'll find valuable.

Security - This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Please view our other policies for more information or email Flagsourcese@bellsouth.net

Emails - We use emails to communicate with you, confirm your placed orders, and send information that you have requested. We promptly reply to your messages. The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.

If you would rather not receive this information, please unsubscribe via the link included at the bottom of the email or send an email to flagsourcese@bellsouth.net and request your name be removed from our mailing list.

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 4/8/2022

Flagsource Southeast Shipping Policy

Turnaround- All orders are shipped within 1-3 working days of receipt. Monday-Friday 8:30 AM-4:30 PM. Orders received after 2 pm on Friday may be subject to being shipped the following Monday. Special item orders can take longer to ship.

Carrier- We use UPS to ship most products. Some third-party shipping services use other services like the USPS. We will make sure the delivery will be handled with care.

Order Tracking- A tracking # is almost always provided by the shipping carrier, we will update the order with tracking information.

Shipping Rates- The rate charged for the shipping is a flat fee of 12$ for any order under 75$. Free Shipping with orders over 75$. Shipping calculation may also be based on weight. Flagpole shipments will be quoted upon request. Items 30$ or less, and that weigh less than 1 LBS will be subject to 5$ shipping. Please Note: Our free shipping offer applies exclusively to flag orders exceeding $75. However, due to their size and shipping requirements, flagpoles are not included in this promotion. Flagpoles are shipped via large freight trucks, and as such, are subject to separate shipping charges. We appreciate your understanding.

Backorders- If an item goes on backorder we will ship you what we have in stock. When the unavailable items are back in stock, we will ship them out immediately. We will provide this information via email or phone call.

Flagsource Customer Support

At Flagsource Southeast, we take pride in offering exceptional customer support to ensure a seamless experience for our valued clients. Our knowledgeable and friendly team is available during regular office hours, from Monday to Friday, 8:30 AM to 4:30 PM Eastern Time. Whether you have inquiries about our products, need assistance with custom orders, or require guidance on flagpole installation, we are here to help. You can reach us via phone at 770-977-3331 or through email at flagsourcese@bellsouth.net. We value your feedback and are committed to promptly addressing any questions or concerns you may have. Your satisfaction is our priority, and we are dedicated to providing top-notch service every step of the way.